Svip6 Privacy Policy – Member Data Protection Commitment for Malaysia

1Introduction

Svip6 is Malaysia's leading online casino entertainment platform, operating under the domain svip6.fun. We understand that member trust is our most valuable asset, and protecting your personal data is the highest priority in every business decision we make.

This Privacy Policy clearly and transparently explains how svip6 collects, uses, stores, protects, and in certain circumstances shares the personal information you provide to us when registering, using our services, or interacting with our platform in any way.

This document applies to all users of the svip6 platform, including website visitors, registered members, and former members whose accounts have been terminated. By continuing to use our services after reading this policy, you give clear and meaningful consent to the practices described herein.

2Personal Data We Collect

Svip6 collects your personal data through several key channels depending on how you interact with our platform. The following are the main categories of data we may collect:

3Purpose of Personal Data Use

All data we collect is used for specific, legitimate purposes. svip6 does not use your data beyond the scope stated below without first obtaining your additional consent:

• Identity Verification & KYC — Verifies that you meet the minimum age requirement of 18 years and confirms your identity in accordance with applicable legal requirements to prevent fraud and money laundering.
• Financial Transaction Processing — Processes deposits, withdrawals, and all financial transactions accurately, securely, and efficiently through verified payment channels.
• Account Management — Creates and manages your account, processes VIP applications, manages bonuses and promotions, and delivers a personalized experience tailored to your preferences.
• Customer Support — Provides effective technical assistance and support, resolves complaints, and ensures every interaction you have with our team runs smoothly.
• Platform Security — Detects, investigates, and prevents fraudulent activity, account abuse, unauthorized access, and any other security threats.
• Legal Compliance — Complies with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and reporting duties to relevant authorities.
• Marketing Communications — Delivers information about promotions, exclusive offers, and relevant platform updates, subject to your consent which may be withdrawn at any time.
• Service Improvements — Analyzes usage patterns in aggregate to improve the user experience, develop new features, and optimize svip6 platform performance.

4Data Sharing & Disclosure

Svip6 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in operating the platform, we may need to share your data with the following limited categories of third parties, and only to the extent necessary:

• Payment Service Providers — Parties that process your financial transactions (such as partner banks and eWallet operators) who are bound by strict confidentiality agreements with svip6.
• Identity Verification Providers — Trusted third-party platforms that help us conduct KYC checks securely and in compliance with industry standards.
• Game Providers — Licensed game companies that supply Slots, Live Casino, and Sports Betting content on our platform. They receive only the minimum technical data required to run the games.
• Legal Authorities — Law enforcement authorities, courts, or regulatory bodies when we are required by law or court order to do so.
• Technical Infrastructure Providers — Cloud and hosting service providers that store your data under data processing agreements complying with strict security standards.

Any third party that receives your data from svip6 is contractually bound to protect that information and use it solely for the specific purposes we authorize. We conduct thorough reviews of all partners' privacy practices before engaging them in our operations.

5Cookies & Tracking Technologies

Svip6 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure technical functions operate correctly, and analyze usage patterns for continuous improvement.

The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as Login, session security, and navigation. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies — Collects information about how you use our platform (pages visited, time spent, errors encountered) to help us improve the overall user experience.
• Functional Cookies — Remembers your preferences and settings such as preferred language, game preferences, and saved login details for your convenience in the future.
• Analytics Cookies — Helps us understand how members use svip6 in aggregate, enabling data-driven decisions for continuous platform improvement.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the svip6 platform.

6Data Security Measures

The security of your personal data is the absolute top priority at svip6. We continuously invest in state-of-the-art security infrastructure and adopt a multi-layered approach to protect your information from any threat:

• 256-bit SSL/TLS encryption for all data in transit between your device and svip6 servers.
• Encryption at rest for all sensitive records stored in our database.
• Strict role-based access control (RBAC) — only authorised staff with a legitimate business need may access member data.
• Intrusion detection system (IDS) and security monitoring 24 hours a day, 7 days a week.
• Regular security audits by accredited independent third parties to identify and address potential vulnerabilities.
• Regular data backups with tested disaster recovery procedures to ensure continuity of service.
• Mandatory security awareness training for all svip6 staff who handle member data.

7Your Rights as a Data Subject

As a svip6 member and data subject under applicable data protection laws, you have the following rights, which we fully respect:

To exercise any of the rights above, please contact the svip6 data protection team via live support chat or email at [email protected]. We will process your request within 30 business days and will notify you if additional time is required for reasonable cause.

8Data Retention Period

Svip6 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law. The following are our retention period guidelines:

• Active Account Data — Retained for as long as your account is active and for a reasonable period after account closure for complaint management or claims purposes.
• Financial Transaction Records — Retained for a minimum of 7 years after a transaction is made, in compliance with Malaysia's financial and taxation legal requirements.
• KYC Documents — Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering (AML) legal requirements.
• Technical Logs — Typically retained for 90 days for security and technical troubleshooting purposes.
• Support Communications — Retained for 3 years to ensure service continuity and historical reference when needed.

When data is no longer needed and there is no legal obligation to retain it, svip6 will securely delete or anonymize that data using methods that ensure it cannot be recovered.

9Changes to This Privacy Policy

Svip6 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we operate. We are committed to notifying you of any significant changes.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the svip6 homepage for a reasonable period after any changes are made.
• Sending a notification to your registered email address for changes that materially affect your privacy rights.

Your continued use of the svip6 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of our platform.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how svip6 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

• Live Support Chat — Available 24 hours a day, 7 days a week on the svip6 platform. This is the fastest way to get a response.
• Email — Send your inquiry to [email protected] with the subject "Privacy Inquiry". We will respond within 2 business days.

We are committed to handling every privacy enquiry seriously, professionally, and within a reasonable timeframe. Your trust is our priority, and we always strive to meet the highest expectations in protecting the personal data of svip6 members.